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Frequently Asked Questions
  • Prohibited Items

    There are some items we can't ship for security and wellbeing purposes such as flammables, live animals and illegal substances. Please ask a member of the team for more information

  • Fragile Items

    Fragile items are not allowed

  • About Duty

    All shipments must go through an import procedure as determined by custom law in the destination country. A shipment is cleared through customs based on the country of origin, its value and quantity. Dutiable shipments are subject to a customs duty, which is a tariff or tax imposed on goods when transported across international borders. The calculation of duties depends on the assessable value of a dutiable shipment. For the purpose of this calculation, dutiable goods are given a classification code known as the Harmonized System code. This system has been assigned by the World Customs Organization and continues to evolve.

  • Who is Responsible for Payment of any Duty

    The payment of duties and any taxes will be the responsibility of the sender.

  • Taxation Across Borders

    Taxes are imposed on goods when they are moved across a political boundary, although some free trade zones exist around the world e.g. The European Union. Taxes are imposed on imported goods and sometimes on exported goods

  • Holding onto Your Parcels and Goods

    If any money is owed for example, if we have to pay any duty/tax on your behalf then we will be entitled to hold on to your Parcel/Goods for a limited period until we recover what is owed to us. At the end of the period we will either sell or destroy the item.

  • Our right to terminate

    We will terminate the contract if any of these conditions are breached, or we suspect fraud, provided that we do not owe you anything at the time.

  • Events outside of our Control

    We will not be held responsible for any goods lost or damaged due to events outside of our control such as wars, rioting or natural disasters

  • Your Responsibility

    You must not send nor attempt to send:1. Any prohibited item or goods which are illegal, or the carriage of which is illegal, or the supply of which to the recipient is illegal, or any parcels in unsuitable packaging 2. It is your obligation to ensure the parcel is of the correct weight and dimensions. Ask a member of the team for more information 3. It is your responsibility to ensure that you have paid the appropriate charges for any parcels that you pack yourself

  • Demurrage

    The customer will be responsible for demurrage

  • What is the demurrage charge?

    When a by air or by ship Container has been stopped by customs or other authorities for inspection of the cargo and it is held for more than the free time, a charge is levied. This is known as the demurrage charge.

    Demurrage charges and terms and conditions vary from one country to another; please refer to each country’s specific tariffs for specific information

  • Compliance with GDPR

    All parties shall each comply with their respective obligations under the applicable Data Protection Laws.


    The company may inform the customs authorities for clearance purposes of declared values, classification of the goods, and sender/receiver details, based on documentary evidence gathered from or confirmed by the sender and only upon request by the authorities 

    SafazExpress will from time to time send you relevant offers and information by Email, SMS or WhatsApp. if you are happy for us to do this please tick this box

Standard Terms & Conditions of Carriage

  1. Parcels will be valued at £60 (By Ship) 
  2. New parcels maximum return will be £60 (By Air)
  3. Refund will only be given if proof of purchase is provided. 
  4. The parcel may be disposed of if any unqualified items are put in the parcel without our permission. 
  5. The parcel may be delayed due to customs clearance and / or poor weather conditions. 
  6. There is no warranty for any war conditions or any force majeure. 
  7. Any extra charges incurred, such as customs clearance, will be the responsibility of the sender or the receiver. 
  8. We will not be liable to you if customs hold or lose the container. We will not pay the parcel value or refund any postage charge 
  9. Or for any items damaged.
  10. Or for Loss, damage or breakage of any part of any articles that comprise goods which are not accepted for carriage or storage by the Company 
  11. Or for any special handling requirements in respect of the goods which have not been notified to the Company
  12. Always check the rules and regulations with the authorities of the country you are sending the parcel 
  13. Demurrage: the customer will be responsible for demurrage.